Returns & Exchanges
At Gelous, we want you to be completely satisfied with your professional-grade manicure products. If you are not happy with your purchase, we offer a 30-day return policy for unused items in their original packaging.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization code.
Prepare Your Package
Carefully pack your unused items in their original boxes, ensuring all seals are intact to prevent damage during transit.
Ship It Back
Affix the provided shipping label or use a tracked courier service to send the package back to our distribution center.
Receive Your Refund
Once our quality control team inspects the items, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing